Privacy Policy

Mr. Tow & Roadside Assistance LLC

Last Updated: [08/12/2025]

1. Terms & Conditions

We are committed to protecting your personal information. This Privacy Policy explains how customer information is collected, used, and protected.

3.1. Information We Collect

We may collect:

  • Name

  • Phone number

  • Service address / location

  • Email (if provided)

  • Vehicle information

  • Communication and service history

  • Website usage data (IP address, browser, device, etc.)

3.2. How We Use Your Information

Information may be used for:

    • Providing towing & roadside assistance

    • Sending real-time service and arrival updates

    • Confirming service location

    • Processing payments and billing

    • Improving customer service and operations

    • Follow-up and satisfaction checks

    • Legal or compliance purposes

3.3. SMS Communication and Privacy

  • SMS consent is optional

  • Service-related SMS updates may be sent if consent is given

  • Message and data rates may apply
     → SMS opt-in and phone numbers collected for SMS communication purposes will NOT be shared with any third party or affiliates for marketing purposes.

 

3.4. Data Protection

We use secure systems, encrypted platforms when available, and limited staff access to protect data from unauthorized access or disclosure.

3.5. Information Sharing

We do not sell or trade personal information.
 Information may only be shared with:

  • Dispatch drivers or subcontractors strictly for service completion

  • Law enforcement if legally required

  • When necessary to protect property, safety, or legal rights

3.6. Cookies & Website Tracking

Our website may use cookies to improve performance and user experience. You can disable cookies through browser settings.

3.7. Your Rights

Where legally applicable, you may request access, corrections, or deletion of your stored personal information.

3.8. Contact Information

Phone: +1 (214) 713-3731
 Email:admin@mrtowtx.com
 Address: 3939 US Highway 80, #102 Mesquite, Texas 75150
 Website: https://mrtowtx.com